Exchange & Returns Policy

Welcome to Adrianaharp, a brand synonymous with quality, innovation, and customer-first philosophy. Our return and exchange policy is an extension of our commitment to ensuring your complete satisfaction with every Adrianaharp product. We believe in the exceptional quality of our offerings, but we also recognize the importance of flexibility and support in your shopping experience. This policy is designed to provide you with peace of mind and a guarantee of excellence in every aspect of your interaction with Adrianaharp.

Dedication to Your Satisfaction:

At Adrianaharp, we value your trust in our products. If you are not fully satisfied with your purchase, you are welcome to return or exchange it within 30 days of receipt.If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Our goal is not just to meet but to exceed your expectations in every purchase.

Support for Defective Products:

In the rare event that you receive a product that is incorrect, damaged upon arrival, or defective, Adrianaharp extends its deepest apologies. We commit to reship a new product, as we prioritize your satisfaction and convenience.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Flexible Returns for Personal Preference:

We understand that preferences can vary, and a product might not be what you envisioned. If you wish to return an item due to a change of heart, we respect your decision. In such cases, the return shipping will be your responsibility.

Effortless Return and Exchange Process:

To initiate a return or exchange, simply contact our customer service team with your order details. We ask that the items be returned in their original condition and packaging. Our team will guide you through a smooth and efficient process.Please note that returns will need to be sent to the following address: 500 East Ave, Albion, NY 14411

Timely and Hassle-Free Refunds:

Once your return is received, we will promptly process your refund, crediting it back to your original payment method. We understand the importance of a swift resolution and strive to complete refunds without unnecessary delays.

Email: [email protected]